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Privacy Policy

 
 

PRIVACY OVERVIEW

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order or communicate with us.

Please read this policy carefully to understand how your information is handled and your rights regarding your personal data.

01 / IMPORTANT INFORMATION & WHO WE ARE

This Privacy Policy explains how we collect and process personal information when you use our website, purchase products, contact customer support or interact with our services.

It also explains your privacy rights and how applicable data protection laws may protect you.

02 / PURPOSE OF THIS POLICY

The purpose of this Privacy Policy is to provide clear information about how your personal data is collected, used and protected.

We aim to ensure transparency and allow you to understand how your information supports order processing, customer service, website improvement and secure shopping experiences.

DATA CONTROLLER

RESPONSIBILITY
We are responsible for deciding how and why your personal information is processed.

03 / CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page with the revised effective date where applicable.

04 / THIRD-PARTY LINKS

Our website may include links to third-party websites, applications or services.

We are not responsible for the privacy practices, security policies or content of external websites. We recommend reviewing their privacy policies before providing personal information.

05 / THE DATA WE COLLECT ABOUT YOU

Personal data means any information that can identify an individual. We may collect, use, store and transfer different types of personal information depending on how you interact with our website and services.

DATA TYPE INFORMATION INCLUDED
Identity Data First name, last name, username, profile information and similar identifying details.
Contact Data Billing address, delivery address, email address and telephone numbers.
Financial Data Payment information and transaction-related details. Payment card information is handled securely by payment providers.
Transaction Data Details about products purchased, order history, payments, returns and customer service interactions.
Technical Data Internet protocol address, browser type, device information, time zone, operating system and technology used to access our website.
Profile Data Username, password, purchases, preferences, feedback and survey responses.
Usage Data Information about how you use our website, products, services and features.

06 / HOW PERSONAL DATA IS COLLECTED

Direct Interactions

Information provided when creating an account, placing orders, contacting support, completing forms or communicating with us.

Automated Technologies

We may automatically collect technical and usage data through cookies, server logs and similar technologies.

Third Parties

We may receive information from analytics providers, payment services, delivery partners and other service providers.

07 / HOW WE USE YOUR PERSONAL DATA

We only use your personal information when permitted by applicable privacy laws. Your information may be used for the following purposes:

PURPOSE EXPLANATION
Order Processing Processing payments, managing orders, arranging delivery and providing customer support.
Account Management Creating and managing customer accounts and maintaining service records.
Website Improvement Understanding customer behaviour, improving website functions and enhancing shopping experiences.
Communication Responding to enquiries, providing updates and sending service-related messages.

08 / COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve website functionality, analyse traffic, remember preferences and provide a better shopping experience.

Cookies may collect information such as browser type, device information, pages visited and interactions with our website.

09 / DATA SECURITY

We maintain appropriate technical and organisational security measures to protect your personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

10 / DATA RETENTION

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

When information is no longer required, we securely delete or anonymise it.

11 / YOUR LEGAL RIGHTS

Depending on your location and applicable laws, you may have rights including:

✓ Request access to your personal information
✓ Request correction of inaccurate data
✓ Request deletion of personal information
✓ Object to certain processing activities
✓ Withdraw consent where processing relies on consent

12 / CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights or require further information about how your data is handled, please contact our support team.

Email: [email protected]

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