RETURN CONDITIONS

ORIGINAL CONDITION

Customer safety and hygiene are extremely important to us. Certain products cannot be returned for refunds if opened, used, or if protective seals have been removed or damaged.

All returns will be inspected. To receive a full refund, products must be returned unworn, unused and in the same condition as when received.

NON-RETURNABLE ITEMS

RETURN INSPECTION

If an item is returned in an unsuitable condition, including worn, damaged, used or outside the return timeframe, we may be unable to issue a refund.

The item may be returned back to you and you may be responsible for additional delivery costs.

RETURN CASES

UNDELIVERED PARCEL CLAIMS

If tracking shows your package was marked as delivered but you have not received the goods, you must submit a non-delivery claim with valid supporting proof within 24 hours of the delivery scan.

After completing our carrier investigation and verifying your claim, we may resend your items free of charge or issue a refund for the merchandise amount.

YOUR RESPONSIBILITY

Returned items remain your responsibility until they arrive back with us.

Please ensure items are packed securely to avoid damage during transportation and keep proof of postage in case you need to contact us about your return.

We are not responsible for items returned by mistake. If we are able to locate incorrect returns, additional delivery costs may apply.

FAIR USE POLICY

If we identify fraudulent, unusual or suspicious activity associated with your account, we reserve the right to refuse refunds and restrict account access where permitted by applicable law.

This may include repeated claims of missing orders, excessive returns, unusual return patterns, returning worn items, or products that do not match the original order.

We reserve the right to take appropriate action if returned items do not correspond with the items originally purchased.